I was sent another email yesterday from Rachel (Hallmark) about filling out this freelance directory as I didn't reply to her first email months ago. I emailed her back saying I don't really understand how I'm supposed to fill it out because the template file she sent me won't let me edit the texts etc.? so I'm confused.
EDIT: 18/04/16
she replied back and attached the same template (non-editable) but in pdf instead of ai. I've filled it out as best as I can anyway and sent it back. I'm not sure if I've done it correctly, but she'll probably email me if I haven't.
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